Models for delivering services and products have changed dramatically over the years. Today, library users can answer many of their own questions using the Internet; they look to librarians for complex research that requires in-depth understanding of the client’s industry and the legal issues involved. Meanwhile, management wants librarians to work closely with other departments, like marketing, to support non traditional library activities, such as business development.
Even though service models have changed, in many instances our staffing models have not. Attend the webinar Change as Opportunity: Staffing the Library for Success on February 17, from 11 a.m.-12 p.m. (CST) to learn about eight successful staffing models and methods being used in business libraries today and how each one makes it easier to meet the service expectations of our management, users, and clients.
These models include integrating library staff with other administrative departments, embedding research librarians in practice groups, developing specializations among the staff, establishing self-serve options, outsourcing selected activities, hiring non-MLS professionals, and more. Two librarians who have implemented new staffing models will discuss what they did, why, and the challenges they overcame along the way.