Highlights from the HALL Newsletter, March/April 2012

The March/April issue of the HALL Newsletter, the publication of the Houston Area Law Librarians, has recently been published. In addition to announcements and meeting minutes, the newsletter features how several Houston law libraries celebrated National Library Week this past April. Also featured is customer service advice from consultant JoAnna Brandi. In order to become and stay preferred by their customers (or patrons), Brandi urges businesses (or libraries) to continually practice being present with their customers and completely focus on their relationships, creating positive impressions for customers, and display patience to ensure customers’ goals are achieved. Brandi suggests these characteristics will lead to greater customer satisfaction and loyalty.